Information We Request
When you connect AskNicely with Akita, we automatically collect information on the following:
|NPS Survey||Every 6 hours|
How to Connect AskNicely and Akita
- Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
- Select AskNicely from the list of available integrations.
- Fill in the form to complete the connection. For this, you will need your DOMAIN KEY and API KEY from your AskNicely account.
- That’s it – all done!
Your AskNicely Customer Data in Akita
- Once connected, your Akita account will begin populating with your AskNicely data.
NPS Survey SubmittedDETRACTOR – 5
- Comments I’ve seen a decline in the quality of service we’ve been getting lately.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your AskNicely account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
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