Customer Success for SaaS
Nurture. Onboard. Delight. Retain.
Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base.
The Startups' First Choice for Customer Success
- Call preparation time is slashed.
- Automation takes care of core processes.
- With our powerful customer segmentation technology, you can focus on key customers and actions.
With Akita, you can reduce churn by analysing your customer data, identifying at-risk customers, and setting trigger actions.
Akita can parse customer data to identify positive changes in profile or behavior. Sales opportunities can then be automatically created and assigned in your CRM.
When a customer needs attention— you'll know it.
Akita lets you set up unlimited Customer Alerts so you can take action when a customer is at risk of churn or ripe for upselling.See more
No two businesses are alike — why are you treating them like they are?
Akita allows you to create powerful Customer Segments; enabling you to tailor your Customer Success efforts to each customer’s unique requirements.See more
Automate your Customer Success workflows and free up your time for more high-value tasks.
Trigger pre-defined workflows in response to Customer Behavior or Attributes. Create tasks and send messages directly from your own mailbox.See more
Get Started with Akita
Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings
Customer Success Planner
Task management for you and your team.
Akita’s Customer Success Planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.See more
Account Health Scoring
Create fully-customized Customer Health Scores that reflect your business.
Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.See more
All of your key metrics at your fingertips.
Create unlimited Dashboards with statistics, charts, and customer lists to provide you with a quick overview of your accounts.See more
Integrate with all the tools you already use
Our Most Recent Customer Success Articles
If you are reading this, you are faced with a real challenge. Either you already manage a customer success function and your existing toolset is not fit for purpose, or you have decided to start a customer success department and want to implement the right software as a solid foundation for your Customer Success Managers […]
A laser focus on retention is at the heart of any sustainably successful SaaS business. The ability to keep existing customers coming back year after year while at the same time continuing to add new customers has a profound and compounding effect on your revenues. In order to achieve an elite level of retention, you […]
Simply put, while measurable, customer satisfaction is subjective and experiential. Retention, however, is an objective, observable, and measurable phenomenon. You either retain a customer or you don’t. It’s clear. The satisfaction a customer feels, however, can change due to a real issue with the software or how that customer is being supported, but it can […]
Customer satisfaction and retention are intrinsically linked. If you fail to maintain high levels of customer satisfaction, your retention levels will suffer, reducing revenues and profitability and forcing you to invest even more heavily in attracting new business. Conversely, driving up customer satisfaction makes life significantly easier for any SaaS business, with improved revenues, referrals […]
Figuring out the right software stack to help manage your Customer Retention goals can be tricky. It really comes down to what your specific goals are, what type of market you serve, the customer data you retain and where that data resides. There are some specific types of tools you should consider. Customer Relationship Management […]
In SaaS, customer retention stands as a key indicator of sustained success. When you understand how to measure and improve customer retention rates, you can secure your business lasting customer loyalty, sustained growth, and a better market position.
SaaS thrives on ongoing relationships, where delivering value and ensuring continuously high levels of satisfaction are vital for revenue growth and sustainability. Ultimately, when it comes to long-term success, holding onto your customers can be more important than acquiring them. For that reason, you should know what is the retention rate so you can be on […]
The ability to sustainably grow revenues from your existing customer base is essential to thesurvival of SaaS companies in 2024. To do this, you first need to retain your customers. This requires a deep understanding of what it is about your product, service, or brand that drives customers to continue investing over time.Customer retention analysis […]
It can take time for a SaaS or subscription company to achieve profitability with a customer. As only part of the revenue is realized up front, much effort is required to ensure sufficient future revenue is earned. You may wonder “What is Customer Retention Cost (CRC)?” — It’s the associated cost of serving the customer […]