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Customer Success Software that Integrates With Brightpearl

Brightpearl is a cloud-based all-in-one commerce platform application for SMBs (Small to Medium Businesses) and retail businesses. Brightpearl offers their products as a SaaS (Software as a Service).

Brightpearl, previously Pearl, was founded in 2007 by Chris Tanner and co-founded by Andrew Mulvenna in 2008. Brightpearl is privately owned and funded by Eden Ventures and Notion Capital. Brightpearl’s board members include former BBC Dragon, Doug Richard and former Executive Director of Siebel Systems, Salman Malik. The company headquarters are located Bristol, UK and has offices in San Francisco, California, USA.

Product features:

  • Inventory
  • Accounting
  • Orders
  • Customer Relationship Management (CRM)
  • Suppliers
  • Reporting
  • Point-Of-Sale (POS)
  • Customer data
  • Shipping
  • Purchasing
  • Multichannel

Brightpearl integrates with Amazon, eBay, Shopify, Magento, MailChimp, Google Apps and Bigcommerce, and major shipping carriers. Brightpearl was also featured on the BBC, Tech Crunch, The Telegraph and Financial Times. Brightpearl also provides support to their customers that include documentation, training videos, a forum, webinars and contact support.

Your Brightpearl Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Brightpearl data.
  • This data will appear alongside all your other customer interactions for a 360° view.

  • Segment your accounts based on data from your Brightpearl account, and from your other business tools.

  • Define lifecycle stages and make sure customers stay on track.

  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.