Akita Integrations Directory

Customer Success Software that Integrates With Brightpearl

Brightpearl is a cloud-based all-in-one commerce platform application for SMBs (Small to Medium Businesses) and retail businesses. Brightpearl offers their products as a SaaS (Software as a Service).

Brightpearl, previously Pearl, was founded in 2007 by Chris Tanner and co-founded by Andrew Mulvenna in 2008. Brightpearl is privately owned and funded by Eden Ventures and Notion Capital. Brightpearl’s board members include former BBC Dragon, Doug Richard and former Executive Director of Siebel Systems, Salman Malik. The company headquarters are located Bristol, UK and has offices in San Francisco, California, USA.

Product features:

  • Inventory
  • Accounting
  • Orders
  • Customer Relationship Management (CRM)
  • Suppliers
  • Reporting
  • Point-Of-Sale (POS)
  • Customer data
  • Shipping
  • Purchasing
  • Multichannel

Brightpearl integrates with Amazon, eBay, Shopify, Magento, MailChimp, Google Apps and Bigcommerce, and major shipping carriers. Brightpearl was also featured on the BBC, Tech Crunch, The Telegraph and Financial Times. Brightpearl also provides support to their customers that include documentation, training videos, a forum, webinars and contact support.

Brightpearl In Brief
Founded 2007
Founder(s) Chris Tanner and Andrew Mulvenna
Headquarters Bristol, UK
Website Visit 
Integration Results

Your Brightpearl Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Brightpearl data.
  • This data will appear alongside all your other customer interactions for a 360° view.
  • Segment your accounts based on data from your Brightpearl account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.


$72,900 MRR

CSM Insight Score
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

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    Have questions about how Akita Integrates with Brightpearl?

    We'd love to hear them! Just email us at hello@akitaapp.com.