Akita Integrations Directory

Customer Success Software that Integrates With Freshsales

Freshsales is a CRM built to help sales teams stop juggling between tools and close deals faster. Its features mean users have quick context and can communicate from within the CRM. With Freshsales CRM, your team can use AI-based lead scoring, built-in phone, email, activity capture and more.

Freshsales is part of the Freshworks product family with more than 100,000 customers worldwide.

Features include:

  • Email tracking (opens and clicks)
  • Direct calling from within the app
  • Call recording
  • Notes
  • Tasks
  • Appointments
  • In-depth customer insights
  • Advanced lead scoring
Freshsales In Brief
Founded 2016
Founders Girish Mathrubootham and Shan Krishnasamy
Headquarters Chennai, India
Website Visit 
Data Retrieved

Information We Request

When you connect Freshsales with Akita, we automatically collect information on the following:

Deal Every 12 hours
Event Every 12 hours
Organization Every 12 hours
Person Every 12 hours
Task Every 12 hours
User Every 12 hours
Connection Instructions

How to Connect Freshsales and Akita

  • Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Freshsales from the list of available integrations.


  • Fill in the form to complete the connection. For this, you will need your API Key and Web Address from your Freshsales account.
https:// Web Address /

  • That’s it – all done!
Integration Results

Your Freshsales Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Freshsales data.
  • This data will appear alongside all your other customer interactions for a 360° view.
  • Segment your accounts based on data from your Freshsales account, and from your other business tools.
Renewal Freshsales Within Within 30 Days 30 Days AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.


$72,900 MRR

CSM Insight Score
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

Want to learn how Akita can save your Customer Success team time?

We'd love to show you Akita in more detail and answer any questions you have about integrating ChartMogul with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

    Have questions about how Akita Integrates with Freshsales?

    We'd love to hear them! Just email us at hello@akitaapp.com.