All Integrations

Customer Success Software that Integrates With Groove

Groove is the self-proclaimed “world’s simplest help desk”. It’s software built for small teams who want to deliver personal customer support that looks just like a regular email. Groove has one super simple shared inbox where the whole team can work from so nothing falls through the cracks.

Groove’s features include:

  • Ticket Management
  • Live Chat
  • Private notes
  • Canned replies
  • Assignments
  • Knowledge Base
  • Basic Reporting

How to Connect Groove and Akita

Step 1

Step 1

Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

Step 2

Step 2

Click the Connect Provider button.


Step 3

Select Groove from the list of available integrations.

step 4

Step 4

Fill in the form to complete the connection. For this, you will need your Subdomain and Private Token from your Groove account.That’s it – all done!

Your Groove Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Groove data.
  • This data will appear alongside all your other customer interactions for a 360° view.

  • Segment your accounts based on data from your Groove account, and from your other business tools.

  • Define lifecycle stages and make sure customers stay on track.

  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.