Akita Integrations Directory

Customer Success Software that Integrates With Help Scout

Help Scout is a help desk cloud-based web application company. The company offers scaleable email customer service for businesses and teams. Help Scout features include time tracking, reports, docs, email integration and applications. Help Scout also offer software, ecommerce and online services. Help Scout has add-on features such as an auto-reply filter, voicemail, custom applications, webhooks and docs and also integrates with other applications for Customer Relationship Management (CRM), communication, marketing, ecommerce and invoicing, analytics, support and utilities. Among the applications that Help Scout integrates with are Google Apps, AgileCRM, Highrise, Campfire, MailChimp and Shopify. Help Scout provides customer service to thousands of businesses and amongst their customers are Reddit, Buffer and InVision. The company also provides training and support for their products.

Help Scout was co-founded by Nick Francis, Jared McDaniel and Denny Swindle in 2011. The concept for the company was first conceived in 2005 and Help Scout has since moved headquarters from Nashville, Tennessee to Boston, Massachusetts, USA, where the company took part in the TechStars startup accelerator. In 2011, Help Scout raised over $800,000 in seed funding from angel investors and donated $100,000 to Acumen, a non-profit organisation helping entrepreneurs to solve poverty. Help Scout has one subscription available, $15 per user per month that include unlimited mailboxes, email and storage, over 40 third party integrations, support and training, also additional docs is $25 per month. There is a also a free plan which includes 3 users, 1 mailbox and less features. Help Scout also offers a 15 day trial of their products.

Help Scout
Help Scout In Brief
Founded 2011
Founder(s) Nick Francis, Jared McDaniel and Denny Swindle
Headquarters Boston, Massachusetts, USA
Price From $0 USD
Website Visit 
Data Retrieved

Information We Request

When you connect Help Scout with Akita, we automatically collect information on the following:

User Every 6 hours
Conversation Every 6 hours
Connection Instructions

How to Connect Help Scout and Akita

  • Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Help Scout from the list of available integrations.
Help Scout

Help Scout

  • Click the link to begin the connection process.


  • Within Help Scout follow the prompts to approve the Akita integration.
  • That’s it – all done!
Integration Results

Your Help Scout Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Help Scout data.
Bresler’s Ice Cream
  • janet@nationallumber.com wrote… Hi, Just a quick question – are you planning to add “export to Excel” functionality to your reports section? Thanks, Janet.
Help Scout
Created on 18 January 2023 @ 05:18 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
  • Segment your accounts based on data from your Help Scout account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.


$72,900 MRR

CSM Insight Score
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

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    Have questions about how Akita Integrates with Help Scout?

    We'd love to hear them! Just email us at hello@akitaapp.com.