Customer Success Roundup For Friday, 13th May, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• VP of eCommerce of Shift4Shop, Jimmy Rodriguez, elaborates on
  • “6 Signs That Your Customer Success Team Dynamic Needs to Change“.
• Principal at Dassault Systèmes, Louis Columbus, explains
  • “How AI Can Improve Services Revenue and Customer Success“.
• Pulkit Agrawal, CEO of Chameleon answers Daniel Bean of Mixpanel’s questions on the topic of
  • “Getting Users to the ‘Aha’ Moment—Fast“.
• Colin Shaw, Founder & CEO of Beyond Philosophy looks at
  • “What to Do if Your Customers Are Complaining About Your Prices“.
• Senior Director, Sales Compensation at Databricks, Ben Chambers, evaluates a sales strategy tightly aligned wth Customer Success in
  • “Going Usage-Based? It’s Time to Rethink your Sales Comp“.
• Matthew Gillin, CEO and Co-founder of Relay Network digs into
  • “Why Businesses Need To Focus On Customer Disengagement Rates“.

UPCOMING EVENTS

• CSN Cafe Amsterdam / 16th May @ 7PM CEST
  • This cafe is designed for Customer Success professionals of all levels to meet, discuss challenges and share best practices. Learn More
• CSN Cafe Cambridge / 18th May @ 5.30 BST
  • Designed for Customer Success professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
• CSN Cafe Lyon / 19th May @ 6.30PM CEST
  • Ces cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionne. Learn More
• Basic Skills for Customer Success Managers / 25th May @ 5PM BST
  • Change Management Skills for CSMs. Learn More
• The Customer Conference — London / 15th & 16th June
  • Independent Customer Success event for tech and non-tech companies. Learn More