Issue 326

Akita’s Customer Success Roundup For Friday, 13th May, 2022

May. 13th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

VP of eCommerce of Shift4Shop, Jimmy Rodriguez, elaborates on — “6 Signs That Your Customer Success Team Dynamic Needs to Change“.

Principal at Dassault Systèmes, Louis Columbus, explains — “How AI Can Improve Services Revenue and Customer Success“.

Pulkit Agrawal, CEO of Chameleon answers Daniel Bean of Mixpanel’s questions on the topic of — “Getting Users to the ‘Aha’ Moment—Fast“.

Colin Shaw, Founder & CEO of Beyond Philosophy looks at — “What to Do if Your Customers Are Complaining About Your Prices“.

Senior Director, Sales Compensation at Databricks, Ben Chambers, evaluates a sales strategy tightly aligned wth Customer Success in — “Going Usage-Based? It’s Time to Rethink your Sales Comp“.

Matthew Gillin, CEO and Co-founder of Relay Network digs into — “Why Businesses Need To Focus On Customer Disengagement Rates“.


CSN Cafe Amsterdam / 16th May @ 7PM CEST
This cafe is designed for Customer Success professionals of all levels to meet, discuss challenges and share best practices. Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More

CSN Cafe Lyon / 19th May @ 6.30PM CEST
Ces cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionne. Learn More

Basic Skills for Customer Success Managers / 25th May @ 5PM BST
Change Management Skills for CSMs. Learn More

The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More

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