Customer Success Roundup For Friday, 15th July, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• In this week’s edition of CRM Magazine, Hazel Raoult outlines
  • “3 Ways CS Plays a Pivotal Role in B2B Sales and Marketing“
• On the Dataflo.io blog, Chayanika Sen lists the
  • “10 Top Customer Success Trends You Should Follow in 2022“
• Chief Customer Officer at PagerDuty, Manjula Talreja, explains
  • “How To Supercharge Your Customer Success Team“
• The team at Upshot.ai dive into the topic of retention with
  • “Customer Churn: How to Measure and Reduce It?“
• VC at Redpoint, Tomasz Tunguz, looks at how ‘seed-and-grow’ selling can grow Customer Lifetime Value in
  • “Deliberately Underselling as Sales Strategy“
• VP of Customer Success at Avoma, Mark Stagi, goes deep on monetizing CS in
  • “Should You Charge a Fee for Customer Success?“