Customer Success Roundup For Friday, 23rd April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Josh Schachter, UpdateAI’s CEO, outlines
  • “4 Ways Customer Success Teams Can Stave Off Burnout for Caregiver Teammates“
• On the CS Makeover Show, GitLab’s David Sakamoto and Sherrod Patching discuss
  • “Simplifying Enterprise Customer Onboarding” [Video].
• SaaStr Founder, Jason Lemkin, investigates a key source of revenue growth in
  • “CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue.“
• Eva Roethler from Built In explains how to
  • “Boost CS Team Performance With Customer Journey Mapping“
• Customer Success Architect at Coveo, Alistair Field, explains
  • “Why Knowledge Centered Service Needs New Home“
• In this Jobstep webinar, Ty Raia (Customer Success Leader at Terminus), discusses how to break into a CS role [Video]
  • “Succeeding in Customer Success“