Issue 320

Akita’s Customer Success Roundup For Friday, 27th May, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Sinergia’s Adonay Lizardo shares some — “UX Tricks to Boost Customer Retention“.

The team at Qualaroo do a deep dive on LTV on — “Customer Lifetime Value – How to Calculate and Boost Your CLV“.

Investor at OMERS Ventures, Eugene Lee, shares — “Take Two: How the Customer Success Landscape Has Evolved“.

Colleen St. John, Director Of Client Services at Littera Education, looks at — “Sales to CS Handoff – How to Manage This in the Beginning“.

Drift’s Elizabeth Hilfrank details — “3 Ways You Can Use Educational Content to Drive Growth“.


CS4Rev Conversations – The Great Quota Debate / 31st May @ 4PM CEST
Should Customer Success own a revenue number? Learn More

[Webinar] The 7 Steps to SaaS Growth in an Economic Downturn / June 2nd @ 11.30AM EST
Build a plan to ensure your NRR and CLV metrics are moving in the right direction Learn More

The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More

Customer Success Festival — Las Vegas / 23rd & 24th June
Customer Success champions from the world’s largest companies and most exciting startups assemble in Las Vegas to share success stories, experiences and challenges. Learn More

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