Customer Success Roundup For Friday, 27th May, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Sinergia’s Adonay Lizardo shares some
  • “UX Tricks to Boost Customer Retention“
• The team at Qualaroo does a deep dive on LTV on
  • “Customer Lifetime Value – How to Calculate and Boost Your CLV“
• Investor at OMERS Ventures, Eugene Lee, shares
  • “Take Two: How the Customer Success Landscape Has Evolved“
• Colleen St. John, Director Of Client Services at Littera Education, looks at
  • “Sales to CS Handoff – How to Manage This in the Beginning“.
• Drift’s Elizabeth Hilfrank details
  • “3 Ways You Can Use Educational Content to Drive Growth“

UPCOMING EVENTS

1. CS4Rev Conversations – The Great Quota Debate / 31st May @ 4PM CEST
   • Should Customer Success own a revenue number? Learn More
2. [Webinar] The 7 Steps to SaaS Growth in an Economic Downturn / June 2nd @ 11.30AM EST
   • Build a plan to ensure your NRR and CLV metrics are moving in the right direction Learn More
3. The Customer Conference — London / 15th & 16th June
   • Independent Customer Success event for tech and non-tech companies. Learn More
4. Customer Success Festival — Las Vegas / 23rd & 24th June
   • Customer Success champions from the world’s largest companies and most exciting startups assemble in Las Vegas to share success stories, experiences and challenges. Learn More