Customer Success Roundup For Friday, 3rd June, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• SaaS Academy’s Dan Martell lists
  • “5 Step Strategy To Maximize Revenue From Existing Customers“
• Intercom’s Alan McGlinchey shares
  • “How to Ask Your Customers Great Questions and Gather Actionable Feedback – 3 Key Takeaways“
• GrowthMolecules’ Emilia D’Anzica looks at
  • “4 Critical Customer Success KPIs For Your Organization“
• Tamilore Adeoye from Nigeria Investment Gateway does a deep dive on retention with
  • “Customer Retention Cost: What It Is, Why It Matters, and How to Calculate It“
• The team at Qualaroo evaluate
  • “Churn Rate: What Is It and Different Ways to Calculate It“

UPCOMING EVENTS

1. Using Data to Drive Onboarding Decisions / 14th June @ 1PM EST
   • Katie from PartnerStack will walk us through her journey of developing onboarding metrics, how they’re measured, and how they impact processes. Learn More
2. The Customer Conference — London / 15th & 16th June
   • Independent Customer Success event for tech and non-tech companies. Learn More
3. Customer Success Festival — Las Vegas / 23rd & 24th June
   • Customer Success champions from the world’s largest companies and most exciting startups assemble in Las Vegas to share success stories, experiences and challenges. Learn More
4. CSN Cafe Lyon / 28th June @ 18.30PM CET
   • Ce CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More