Issue 321

Akita’s Customer Success Roundup For Friday, 3rd June, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

SaaS Academy’s Dan Martell lists — “5 Step Strategy To Maximize Revenue From Existing Customers“.

Intercom’s Alan McGlinchey shares — “How to Ask Your Customers Great Questions and Gather Actionable Feedback – 3 Key Takeaways“.

GrowthMolecules’ Emilia D’Anzica looks at — “4 Critical Customer Success KPIs For Your Organization“.

Tamilore Adeoye from Nigeria Investment Gateway does a deep dive on retention with — “Customer Retention Cost: What It Is, Why It Matters, and How to Calculate It“.

The team at Qualaroo evaluate — “Churn Rate: What Is It and Different Ways to Calculate It“.



Using Data to Drive Onboarding Decisions / 14th June @ 1PM EST
Katie from PartnerStack will walk us through her journey of developing onboarding metrics, how they’re measured, and how they impact processes. Learn More

The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More

Customer Success Festival — Las Vegas / 23rd & 24th June
Customer Success champions from the world’s largest companies and most exciting startups assemble in Las Vegas to share success stories, experiences and challenges. Learn More

CSN Cafe Lyon / 28th June @ 18.30PM CET
Ce CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More

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