Customer Success Roundup: 11th August 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

On the Incisive Edge blog, John Waldron provides some in-depth guidance on “How to Reduce Customer Churn for Your SaaS Product”.

CEO of The Success League, Kristen Hayer answers the question “What Makes a Great Customer Success Leader?”.

“Churn Lurks” tops the list of “6 Things in SaaS That Are Only Obvious at Scale” on the Saastr blog.

Neha Sampat, CEO and Co-founder of, discusses how to ensure your customer is successful in “Customer Success Is Your Company’s Success”.

Carlo Pacis shares how the support team at Wishpond re-focused and adopted a Customer Success role in “How Our Support Team Maximizes Customer Success with Intelligent Automation”.

There are some valuable tips from Cisco on how to leverage your customer data to best effect within a Customer Success program in “Growing Customer Lifetime Value with Data” [Presentation].

Greg Alexander of CDI talks with the VP of Customer Success at Granicus, Natalie Fedie, about “How to Grow Revenues with Customer Success” [Podcast].

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