Issue 326

Customer Success Roundup: 14th July 2017

Jul. 14th, 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Recurly’s Marilyn Latham de-mystifies some of the jargon you will hear around Customer Success in “Key Terms Related to Churn, Defined”.

What is the role of CCO all about? Nish Kotak from staffing firm Talecco discusses in “Answering the Five Biggest Questions About Chief Customer Officers”.

VP of Client Success at Maropost, Manny Ju discusses the convergence of Marketing and Customer Success in “Customer Success and Marketing: Teaming up for Customer Retention”.

Nils Vinje of Glide Consulting talks about how easy it is for a Customer Success team to get worn down with customer issues and provides some regenerative strategies in “How to Boost the Morale of Your Customer Success Team”.

Danni Friedland on the Jaco blog lists “41 Customer Success Managers You Should Follow”.

Amaan Nathoo of Bonjoro looks at a key part of the on-boarding process, from the point of view of the sales rep — “How To Get Frictionless Handoffs Between Sales and Customer Success”.

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