Customer Success Roundup: 19th January 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

We’re back with the latest in our series of short, practical Q&A sessions with leaders in Customer Success. This time around it’s 5 Questions with Vipin Thomas, the Head of Customer Success for Freshworks, makers of Freshdesk, Freshsales, and more!

If you work in Customer Success and would like to appear in the series, please email We would love to hear from you!

Becca Kennedy of WhatUsersDo presents the different options available to you when User Experience becomes a priority in “When Should Your Company Hire a UX Designer?“.

Voxpro recaps a recent podcast they did with the VP of Customer Support at Spotify, Chug Abramowitz, in “How Spotify Keeps 99% of its Customers Happy“.

Director of Marketing and CX at M4 Communications, Sue Duris discusses how companies can engage with their customers and work to exceed their expectations in “The Top 5 Customer Experience Trends for 2018 Success“.

Over on, Ty Magnin of Appcues answers a stream of onboarding-related questions in his “AMA with Ty Magnin, Director of Marketing at Appcues“.

Zendesk urges readers to consider restructuring their customer-facing teams before rapid-growth hits in “Growth Requires Change“.

CEO of The Success League, Kristen Hayer talks about the challenges of “Engaging Executives“.

Fieldboom publishes a survey cheat sheet to jump-start your customer feedback efforts in “50 Survey Questions To Better Learn About Your Customers“.

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