Customer Success Roundup: 19th May 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

In “Why, in 2017, ‘Coffee Is for Closers’ Has a Completely New Spin”, Danny Wong of Blank Label considers whether or not you should assign your B2B sales team dedicated Customer Success representatives.

Measure how you’re doing against what you’ve planned and communicated says Jim Jones of Voyant Consulting in “Measuring Your Success With CSM KPIs”.

CMO at SparkPost, Josh Aberant, writes about the dangers of using new-business growth as your only measure of success in “Hack Customer Churn for Continued Business Growth”.

Keri Keeling, VP of Customer Success & Operations at Bluenose, identifies “3 Tips to Up your QBR Game”.

Linc CEO Fang Cheng explains why retaining customers’ chat records is essential in “Chatbot success 101: Why a single customer view is a must”.

Patrick Campbell of Profitwell urges you to take action now to prevent churn from destroying your company later in “We don’t understand how churn truly kills us”.