Customer Success Roundup: 26th May 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.’s Pam Neely details “The 10 Commandments of Successful B2B Customer Retention”.

Founder of Smart Web Point, Himanshu Agarwal outlines “8 Customer Retention Strategies Every New Business Should Follow”.

Madhu Chamarty, Head of Customer Success at Descartes Labs, discusses the customer onboarding process with Adam O’Donnell of Successly [Video].

Customer Success Manager at Aircall, Tania Kefs delves into the relationship between Sales and Customer Success in “Hunting vs farming customers – A virtuous cycle between Sales and Success teams”.

It’s not always easy to spot when your customers are losing interest in your solution but Nicki Howell outlines some behavior to look out for in “5 ‘Digital Breadcrumbs’ Customers Leave for You to Follow”.

On the Chaos & Rocketfuel blog, Jenna Van Schoor asks ‘Is Customer Health Score (CHS) Enough?’.

Alexandra Gehringer of Idomoo explains “How Personalization Can Help Reduce Customer Churn”.

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