Customer Success Roundup for the 10th April 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CSM at Onna, Eddie Salce, discusses focuses on Customer Success in the non-SaaS world in
  • “Building a Not so SaaSy Customer Success Team“
• SaaStr’s Jason Lemkin believes
  • “A Pause Is Better Than a Cancel. And a Downgrade Is Not Churn“
• Close CEO, Steli Efti delivers some advice to help with current pressures
  • “COVID-19 Churn Prevention: Your Customers Are Cutting Costs. Don’t Just Let Them Cancel“
• ProfitWell’s Patrick Campbell encourages entrepreneurs to
  • “Track These 7 Customer Success KPIs to Maximize Value for Your Customers“
• Vineet Gupta from ProProfs looks at
  • “Customer Churn Analysis: How Can Startups Get It Right?“