Customer Success Roundup for the 10th December 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Oren Smith, Database Marketing Manager at Reward Gateway, lists and expands on
  • “10 Customer Retention Metrics & How to Measure Them“
• On the Zendesk blog, Susan Lahey looks at
  • “Understanding Customer Touchpoints—and Why They Matter“
• Akita CEO, Clay Smith, explains why and how we built the new (just released) version of the Akita Customer Succss Platform in
  • “The New Akita“
• Vice President at OpenView, Chris Gaertner, dives into
  • “Customer Success: Leading Growth Beyond Contract Close“
• Breadnbeyond Founder, Andre Oentoro, details
  • “6 Ways Video Improves the Customer Experience“
• The team at Qualaroo share
  • “100+ Market Research Questions to Ask Your Customers“