Issue 326

Customer Success Roundup for the 10th January 2020

Jan. 10th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Thinkful’s Daniel Jurado goes deep on LTV in “Churn = Happiness: A Customer-Centric Approach To Retention“.

Ky Winborn, Customer Success Operations Specialist at Appcues, lays out “The 4 customer retention metrics you should be measuring now“.

Animalz’ Ryan Law explains “Why Your SaaS Customer Churn Metrics Are Probably Wrong“.

CX experrt Blake Morgan puts “The Case Against A Chief Customer Officer“.

Kustomer’s Chad Horenfeldt describes 3 “Meaningful Engagements: How to Achieve Your Customer’s Outcomes“.

Sales for Startups James Ker-Reid interviews mParticle’s EMEA GM, Karen Gallantry. They discuss “Closing The Gap Between Sales And Customer Success“.

Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

    Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

    Request a Demo