Customer Success Roundup for the 10th July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Baremetrics’ Dominique Jackson goes in-depth with
  • “SaaS Customer Onboarding: A Simple (But Detailed) Guide“
• BuiltIn’s Madeline Hester discusses
  • “How to Scale Customer Success Without Losing the Human Touch“
• Neil Davey, Managing Editor at MyCustomer.com, details
  • “Seven Reasons Why Customer Experience Managers Will Make Great CEOs“
• Incopro’s VP of CS, Alex Farmer lists his
  • “Top Five Metrics to Track on Your Customer Success Dashboard“
• WEBITMD’s Griffin LaFleur outlines
  • “7 Key Customer Experience Metrics to Measure“
• Lisa Cohen, Principal Data Scientist Manager at Microsoft, looks at how to
  • “Retain More Customers by Understanding Churn“