Customer Success Roundup for the 10th May 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CXPA Co-founder Jeanne Bliss talks with Rosalyn Curato, CCO of Allovue, about
  • “Strategies for CCO Success in Startup Companies“
• Customer Success Consultant Brooke Goodbary explains why she believes
  • “Customer Success Managers Can’t Avoid Conflict. They Should Tackle It Head On“
• UserIQ’s Kelsey Glass discusses the role of leadership with a selection of industry luminaries in
  • “What Makes a Great Customer Success Leader“
• Is customer sentiment important to you? Over on the Hubspot blog Livia Stroie lists
  • “The 16 Best Survey Software and Questionnaire Tools in 2019“
• Kevin Levine, Director of Customer Success at Kin-Keepers, discusses in depth his thoughts on Customer Conversations being
  • “The Lost Customer Success Element“