Issue 326

Customer Success Roundup for the 10th May 2019

May. 10th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CXPA Co-founder Jeanne Bliss talks with Rosalyn Curato, CCO of Allovue, about “Strategies for CCO Success in Startup Companies” [Podcast].

Customer Success Consultant Brooke Goodbary explains why she believes “Customer Success Managers Can’t Avoid Conflict. They Should Tackle It Head On.“.

UserIQ’s Kelsey Glass discusses the role of leadership with a selection of industry luminaries in “What Makes a Great Customer Success Leader“.

Is customer sentiment important to you? Over on the Hubspot blog Livia Stroie lists “The 16 Best Survey Software and Questionnaire Tools in 2019“.

Kevin Levine, Director of Customer Success at Kin-Keepers, discusses in depth his thoughts on Customer Conversations being “The Lost Customer Success Element“.

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