Issue 326

Customer Success Roundup for the 11th January 2019

Jan. 11th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The role of Customer Success Manager ranks 6th on “LinkedIn’s Most Promising Jobs of 2019” published this week by Kumaresh Pattabiraman. That’s down three places from last year but with an increase in both salary and job openings.

Jennifer Hubauer of Userlane draws from her experience as a former Customer Success professional in her guide to “Boosting Customer Health With Goal-Driven Customer Success Tactics“.

Joe Daniels of Receptive finds that Customer Success teams are often better suited to managing product feedback than product teams — “Why Customer Success Managers Make Great Product Feedback Managers“.

In the 4th of her customer research project series, Founder and CEO of NomNom, Sofia Quintero shares the email she sends to all new customers to better understand their expectations — “Project 4: Customer Outcomes and Onboarding New Team Members“.

Writing for The Success League, Customer Success coach Amin Akbarpour outlines some lessons he’s learned the hard way in “Murphy’s Law in Customer Success“.

Regional VP of Customer Success at Salesforce, Peri McDonald provides you with five tips on “How to Make Customer Success the Heart of Your Small Business“.

‘Prioritize Making Customers Successful’ is #2 on “Eventbrite’s Remarkable Journey from $0 to $10 Billion in Ticket Sales: 4 Crucial Growth Secrets Every Entrepreneur Needs to Know” from Erik Devaney of Drift.

Charles Trevail of C Space interviews Beth Comstock, former Vice Chair of Innovation at GE, about the messiness of change, the importance of customer feedback, and what inspired her to write her book, ‘Imagine It Forward: Courage, Creativity, and the Power of Change’Beth Comstock: An Outsider Inside” [Podcast].

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