Customer Success Roundup for the 11th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Baremetrics’ Dominique Jackson looks at
  • “How To Calculate & Improve Your Customer Retention Rate“
• The team at ZeroBounce goes in-depth to uncover
  • “5 Email-Based Retention Strategies to Reduce Customer Churn“
• Wefox Group’s Eduardo Mignot shares his thoughts on
  • “Picking the Right Metrics: The Ultimate Guide for Product Managers“
• Ben G. Morgan, Co-Founder at BowerBird, suggests reframing our customer conversations in
  • “The Sorry Detox: The Power of ‘Thank You’ in Customer Success“
• Disciple Media’s Kat Fisher asks (and answers)
  • “NPS Score: Is It Still Relevant?“