Customer Success Roundup for the 12th April 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Shaira Williams on the Chamaileon blog gives us some really useful and detailed guidance in
  • “Retention Email Marketing: 10 Types of Emails to Guide Your Next Campaign“
• While we’re on the topic of emailing, Kristen Dahlberg from Sendlane offers
  • “Five Tips for Creating Engaging Onboarding Emails“
• LiveAgent‘s Matej Kukucka outlines
  • “5 Ways B2B Companies Can Improve Customer Retention“
• According to Sara Archer of ChartMogul, up to 40% of churn can stem from payment failures. She helps us out with
  • “The Ultimate Failed Payments Cheat Sheet“
• Lynsey Duncan, Product Researcher at Intercom, writes about
  • “Understanding Your “Aha” Moments and Putting Them to Work“
• Sara Staffaroni of GetFeedback asks and answers the not-so-simple question
  • “What is a Good NPS Score?“