Customer Success Roundup for the 12th February 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Cutback Coach’s Cairo Amani outlines
  • “4 Things High Performing Customer Success Managers Have in Common“
• Over on the Baremetrics blog, Lea Leblanc dives into
  • “What is Net Dollar Retention (NDR)?“
• Customer Success Director at Kustomer, Chad Horenfeldt looks at
  • “How to Build a Strong Customer Success Team During a Pandemic“
• Clayton Moulynox, Founder of MX Growth, explains how to
  • “Make Your First Customer Success Team a Well Oiled Machine“
• Sirena’s Head of Data, Juan Gesino explores leveraging customer usage data to detect outliers in
  • “Crazy Simple Anomaly Detection for Customer Success“
• Director of Product Management at Zaius, Avi Siegel covers how to
  • “Use DRR to Measure the Health of Your SaaS Business“