Customer Success Roundup for the 12th July 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Writing on the CloudApp blog, Alex Bell outlines
  • “5 Data-Backed Customer Retention Strategies Your Business Needs“
• Aazar Ali Shad, Head of Growth at Userpilot, describes
  • “18 Ideas to Improve User Retention for SaaS“
• The team at Chargify deliver a detailed guide on how to
  • “Combat Churn at Every Stage of the Customer Lifecycle“
• Host of The Top Entrepreneurs Podcast, Nathan Lakta explains in detail
  • “How To Calculate Customer Acquisition Cost (CAC) in a SaaS Company“
• EmailMonks‘ Head of Marketing, Kevin George looks at
  • “How Retention Email Marketing Can Reduce Churn Rates“
• Kelsey Glass from UserIQ lists and describes
  • “11 Books Every Customer Success Manager Must Read“