Customer Success Roundup for the 12th July 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Writing on the CloudApp blog, Alex Bell outlines “5 Data-Backed Customer Retention Strategies Your Business Needs“.

Aazar Ali Shad, Head of Growth at Userpilot, describes “18 Ideas to Improve User Retention for SaaS“.

The team at Chargify deliver a detailed guide on how to – “Combat Churn at Every Stage of the Customer Lifecycle“.

Host of The Top Entrepreneurs Podcast, Nathan Lakta explains in detail “How To Calculate Customer Acquisition Cost (CAC) in a SaaS Company“.

EmailMonks‘ Head of Marketing, Kevin George looks at “How Retention Email Marketing Can Reduce Churn Rates“.

Kelsey Glass from UserIQ lists and describes “11 Books Every Customer Success Manager Must Read“.

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