Customer Success Roundup for the 12th June 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• GuestFlip’s Aris Pattakos takes an in-depth look at onboarding emails in
  • “Increase User Retention in SaaS With Personalized Onboarding Campaigns“
• Sky’s Matt Kowaleczko presents an
  • “Introduction to the Practice of Customer Segmentation“
• Shervin Talieh, CEO at PartnerHero, examines
  • “KPIs and Business Practices in the Time of Coronavirus“
• Chief Product Officer at Eventbrite, Casey Winters digs into
  • “What Is Good Retention: An Exhaustive Benchmark Study“
• MetaCX President, Jake Sorofman discusses why
  • “Customer Success Should Begin Long Before the Contract Is Signed“
• Over on the ProfitWell blog, Anna Crowe advocates personalized content and detailed FAQ guides in
  • “Here’s How Content Slows Your Churn“