Customer Success Roundup for the 12th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Principal Analyst at Forrester, Amy Bills, details
  • “Three Ways To Protect Your Customer Base From Competitors“
• The team at Stripe provides some guidance on avoiding involuntary churn in
  • “Maximizing Revenue for Subscription Businesses” [Video]
• Principal Data Scientist at Rond Consulting, Hans Weda, looks at
  • “Investigating Customer Churn Using Survival Analysis Techniques“.
• Matt Duczeminski from Helpjuice investigates
  • “Using Downsells to Save Missed Opportunities and Avoid Churn“.
• Process Street’s Jane Courtnell goes deep with
  • “Customer Success Onboarding: Learn How to Improve Profitability and Reduce Customer Churn“.
• Customer Success Consultant, Rick Adams, shares his thoughts on the topic
  • “Automated CS” is not “Lower Quality CS” [Video]