Customer Success Roundup for the 12th November 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CXO at Liquid, Yolanda Lau outlines what to think about when
  • “Hiring Your Startup’s First Customer Success Lead“
• SuccessCOACHING’S Andrew Marks discusses
  • “Leveraging Technology to Help Customer Success Scale” with eWebinar’s Melissa Kwan [Video]
• Corinna Stukan, VP of Product at Roam Digital, looks at
  • “Using Product Analytics to Find Metrics That Predict Retention“
• The team at Userpilot do a deep dive on
  • “Negative Churn: What Is It And How To Achieve It For SaaS“
• The Success League’s Amin Akbarpour tells the story of
  • “How Customer Success Has Helped Me As An Entrepreneur“
• The Customer Success Association invites you to participate in
  • “The 2021 Customer Success Executive Priorities Survey“

UPCOMING EVENTS

1. Researching, Developing, Implementing & Managing a Modern Customer Success Service / November 17th @ 12.30PM ET
   • Reporting and Collaborating. Learn More
2. Customer Success Network Cafe — London / November 17th @ 8AM GMT
   • For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry over a cuppa. Learn More
3. CSN Cafe Lyon / November 23rd @ 8AM CET
   • A central hub where people can share ideas and industry insights. Learn More
4. Digital CSN Cafe – Ireland / November 26th @ 9AM IST
   • This month we are going to discuss the interesting topic of Customer Success Tools and Tooling. Learn More
5. CSN Breakfast / November 30th @ 10AM CET
   • How to avoid leadership red flags when facing organisation changes? Learn More