Customer Success Roundup for the 13th August 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CEO at ‘Nuffsaid, Chris Hicken, does a deep dive into Customer Success Operations with
  • “CS Ops is the 2.0 Leader’s Secret Weapon“
• CloudApp’s Kendall Pennington details
  • “The Most Important Goals to Measure in Customer Success“
• Partner at Sapphire Ventures, Cathy Gao, explains
  • “How Customer Success Can Turbo Charge Subscription Growth“
• On the Baremetrics blog, Adam Enfroy looks at the thorny issue of raising prices
  • “SaaS Price Increase: How to Raise Prices Without Upsetting Customers“
• Jason Lemkin, Founder of SaaStr, identifies a specific retention issue in
  • “Churn is Always High for Single Seat Customers. 8 Ideas on What to Do About It.“.
• On the Nicereply blog, Craig Stoss asks (and answers)
  • “How do SLAs Impact Customer Satisfaction?“

UPCOMING EVENTS

1. CSN Cafe ANZ / August 17th @ 3PM AEST
   • For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More
2. Basic Skills for Customer Success Managers / August 17th @ 4PM BST
   • #8 – Problem Solving in Customer Success. Learn More
3. Chicago Customer Success – August Meet Up / August 19th @ 7.45AM CDT
   • In-person event — morning meet-up of best practices and networking. Learn More
4. CSN Cafe Oxford / August 27th @ 8.30AM BST
   • An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. Learn More
5. Women in SaaS Summit / September 8th
   • Empowering Female Voices in SaaS. Explore, Celebrate, and Learn. Learn More
6. Customer Success Network — Mentorloop / September 14th @ 8AM BST
   • What is mentoring and why you need to be in a mentoring relationship? Learn More
7. Chicago Customer Success — September Meet Up / September 23rd @ 8AM CDT
   • Best practices and networking with Buildout, a commercial real estate SaaS company. Learn More