Customer Success Roundup for the 13th November 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Wrike’s Artem Gurnov details
  • “10 Tips For Onboarding a New CSM“
• The team at Qualaroo explains
  • “How to Design Customer Satisfaction Surveys“
• TechTarget’s Sarah Amsler discusses Karen Mangia’s new book (Listen Up! How to Tune In to Customers and Turn Down the Noise) in
  • “How Listening to the Voice of the Customer Benefits Businesses“
• Amanda Greenwood from Process Street asks (and answers)
  • “Onboarding: A Managerial Buzz Word or a Necessary Process?“
• Fourth’s David Peirce introduces
  • ‘The “Sato Curve”​ and Customer Success‘