Customer Success Roundup for the 13th September 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Over on the Helpshift blog, John Tenore outlines
  • “4 Tips For Creating a Proactive Engagement Strategy That Won’t Pester Your Customers“
• Customer Success consultant, Lincoln Murphy tells us why he believes
  • “Bad Sales Handoffs Cause Customers to Ghost During Onboarding“
• Apptentive‘s Ashley Sefferman dives deep into answering the question
  • “You’ve Collected Customer Feedback: Now What?“
• Ed Marsh from OpenView Venture Partners lists
  • “7 Tips for Weaving Intent Data Throughout the Full Customer Lifecycle and Enterprise“
• Shep Hyken and Steve Farber discuss
  • “Doing What You Love in the Service of Customers Who Love What You Do“