Customer Success Roundup for the 14th August 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• OpenView’s Kyle Poyar proposes company-wide responsibility for retention in
  • “Let’s Stop Calling Churn a Customer Success Problem“
• Stride.VC Founder, Harry Stebbings interviews Lara Caimi in
  • “Podcast #361 With Service Now Chief Customer and Partner Officer“
• Fluid PR’s Sarah LeBoeuf looks at
  • “Rethinking Customer Retention Strategies in a Post-Corona World“
• Vinicius Teodoro, Lead Data Scientist at Cinnecta, discusses
  • “Unraveling Churn and Its Challenges“
• NS1’s Evan Rich examines how support forms part of the Customer Success mix in
  • “Make Support a Critical Component of Your Success“
• Nicereply’s Mercer Smith-Looper outlines
  • “4 Unique Career Paths in Customer Experience“