Customer Success Roundup for the 14th February 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Senior Product Manager at Intercom, Robbie Allan publishes
  • “Don’t Tell Me You Miss Me: 3 Better Approaches to User Retention“
• Customer Success consultant, Brooke Goodbary delves into
  • “Why SaaS Customers Churn“
• Cira Apps’ Chief Marketing Officer, Sonya Pelia outlines
  • “How ‘Product-Led Growth’ Can Propel Your SaaS Company to Success — No Sales Team Needed“
• Corey Haines, Head of Growth at Baremetrics, goes in-depth with some
  • “Practical SaaS Retention Strategies That Move the Needle (Part One)“
• Unified Practice’s COO, Susanna Nilsson gives her take on
  • “Why Customer Success Should Report to Operations“
• Sara Staffaroni from Getfeedback looks at how to
  • “Drive More Revenue With CSAT, NPS, and CES“