Customer Success Roundup for the 14th January 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• The Userpilot team list and expand upon
  • “7 Essential Customer Success KPIs to Track in SaaS“
• On the Baremetrics blog, Timothy Ware investigates
  • “How to Identify Customers at Risk of Churn“
• SaaStr’s Jason Lemkin outlines
  • “30+ Tough Learnings from Losing a Top Customer“
• CXO at Liquid, Yolanda Lau, shares on Forbes
  • “Tips For Scaling Customer Success“
• On the User Adoption Podcast, Henrik de Gyor chats with The Customer Success Collective’s Jan Young
  • “Interview with Jan Young“
• The Customer Success Collective released the results of their recent research
  • “The State of Customer Retention 2022“