Customer Success Roundup for the 14th January 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
The Userpilot team list and expand upon — “7 Essential Customer Success KPIs to Track in SaaS“.
On the Baremetrics blog, Timothy Ware investigates — “How to Identify Customers at Risk of Churn“.
SaaStr’s Jason Lemkin outlines — “30+ Tough Learnings from Losing a Top Customer“.
CXO at Liquid, Yolanda Lau, shares on Forbes — “Tips For Scaling Customer Success“.
On the User Adoption Podcast, Henrik de Gyor chats with The Customer Success Collective’s Jan Young — “Interview with Jan Young“.
The Customer Success Collective released the results of their recent research — “The State of Customer Retention 2022“.