Customer Success Roundup for the 14th May 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Mailshake Co-founder, Sujan Patel, looks at a business function key to Customer Success in
  • “What the Heck Is Rev Ops and Why Should You Care?“.
• On the Feedier blog, we learn
  • “Why Customer Success Plays a Vital Role in Feedback Collection“.
• Director of CS at Spreedly, Mike Lee, writes about inclusivity in Customer Success (& Tech in General) in
  • “Why Belonging Matters“.
• The team at Nickelled detail
  • “3 Easy Ways to Design a Great Onboarding Flow“.
• Customer Evangelist at Help Scout, Mathew Patterson, explains
  • “How Support Teams Can Improve Customer Retention“.
• The Getfeedback team deliver
  • “A Guide to Transactional NPS (tNPS)“.