Customer Success Roundup for the 15th January 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Over on the Help Scout blog, Emily Byford details “7 Proven SaaS Customer Success Best Practices“.
• SaaStr shares an illuminating session with Zuora’s Carl Gold looking at “Fighting Churn with Data” [Video].
• VP of Customer Success at E2open, Rebecca Nerad reveals her “Customer Success Reading List“.
• Product Manager at LinkedIn, Alex Reeve presents “A Primer on Product Metrics“.
• Writing for PostFunnel, Matt Duczeminski outlines “6 Important Lessons We Learned About Customer Retention in 2020“.
• In another great article from Help Scout, Kiera Abbamonte lists “8 Key SaaS Customer Success Metrics & How to Measure Them“.