Customer Success Roundup for the 15th May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Built In talked to a panel of SaaS leaders and found agreement that “These 6 Customer Retention Strategies Actually Work“.
• CX Consultant Micah Solomon discusses “The Power Of The Customer Experience (CX) During The Current Crisis“.
• Intercom’s Alexa Collins outlines some “Support Strategies That Drive Better Retention“.
• Over on the Success League blog, Andreas Knoefel argues that “Sales Won’t Save You This Time Around“.
• PartnerHero’s Shervin Talieh looks at “KPIs and Business Practices in the Time of Coronavirus“.
• The VentureBeat team explains why “Happy Employees Are Your Customer Experience Secret Weapon“.