Customer Success Roundup for the 15th October 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The CloudApp team outline — “9 Secrets to Maximizing Customer Success“.

Barry Devon, Co founder at Akita, looks at who the stakeholders should be when investing in a CS Platform in — “Buying Customer Success Software? Who Needs to Be Involved?“.

On the Baremetrics blog, Clair Pacey details — “The Seven ‘’R’’s of Customer Retention“.

Aaron Fulkerson, GM of Customer Success & Customer Service Products at ServiceNow, chats to Dave Duke on the Value Builders Podcast about — “Creating an Operating Model for Customer Centricity“.

The Stunning team ask (and answer) — “What is a Good Churn Rate?“.

Insided’s Jo Johansson shares the first in a series of scary stories in — “Customer Horror Stories: The Renewal Negotiation From Hell“.


Basic Skills for Customer Success Managers / October 19th @ 11AM ET
Topic: Time Management. Learn More

CSN Cafe SEA / October 20th @ 9AM CEST
This month we are going to discuss Culture & Leadership led by our very own Niki Clarke-Crossman – Director of Customer Success, APAC at Datadog. Learn More

CSM Cafe Madrid / October 21st
Encuentro digital Customer Success Madrid. Learn More

Evolving Customer Success Into Value Xperience / October 26th @ 2PM ET
Hear about a new strategic framework. Learn More

Tricks for Presenting Customer Success to Your Board / October 28th @ 6PM CET
All the tricks you need to get the board to see through the lens of the customer. Learn More

Digital CSN Cafe Manchester / October 28th @ 9.30AM CEST
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices . Learn More

Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More

Get Started with Akita

Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings