Customer Success Roundup for the 16th April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CEO at ’nuffsaid, Chris Hicken polled 50 CS leaders and shares
  • “50 Things Every Customer Success Leader Should Know“.
• Product Manager at Mixpanel, Vlado Hruda, goes deep with
  • “Less, but Better: How Focusing On UX Helped Us Triple NPS in 18 Months“.
• Helpjuice’s Matt Duczeminski outlines
  • “5 Customer Experience Mistakes That Can Kill Your Retention Rates“.
• Process Street’s Jane Courtnell looks at how to
  • “Upgrade the Customer Journey with User Experience Maps and Reduce Churn“.