Customer Success Roundup for the 16th August 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• VMware‘s COO, Sanjay Poonen outlines
  • “10 Ways to Cultivate Customer-Centricity“.
• Self-service can be key to scaling your Customer Success offering. This helpful post by Jory MacKay (on the Plan.io blog) lists
  • “7 Steps to Create a Useful Knowledge Base“.
• Enterprise CSM at Drift, Mike Curley describes
  • “3 Video Plays for Customer Success“.
• Over on the Nicereply blog, Clara Watkins looks at some
  • “Strategies for Customer Success You Should Implement“.
• Zuzanna Ostojska, Head of Customer Success at Growbots, explores
  • “6 Less Known Customer Success Best Practices to Reduce Churn and Improve Retention“.
• Vero‘s Head of Marketing, Linda Grant outlines her 3-step guide to
  • “Customer Onboarding Emails: A Data-Driven Approach“.