Customer Success Roundup for the 16th October 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Hubspot’s Gabi Theard details
  • “How to Turn a Case Study Into a Customer Success Story“.
• The team at BuiltIn interviews 18 design and UX leaders, discussing the importance of listening to and integrating customer feedback
  • “How These Companies Capture (and Leverage) the Voice of the Customer“.
• CEO at Aha!, Brian de Haaff talks about
  • “The Problem With Quiet Customers“.
• Clevertap’s Lionel Valdellon dives into
  • “Engagement Metrics: Engaging Without Annoying Your Users“.
• Mercer Smith-Looper, VP of Customer Experience at Appcues, covers
  • “Using CSAT Scores for Better Cross-Functional CX Collaboration“.
• Postfunnel’s Tommie Korman looks at
  • “How to Win Back Lost Customers“.