Issue 326

Customer Success Roundup for the 17th December 2021

Dec. 17th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Dickey Singh, CEO & Cofounder of, discusses low-touch Customer Success strategies with Chris Hicken in — “Use High-Touch Strategies to Inform Your Digitally-Led Model” [Podcast].

Customer Success Consultant, Jan Young, explains how to deal with — “Managing Multiple Handoffs for CS Team Reorganizations“.

Yolanda Lao, CXO at Liquid, talks about — “Hiring Your Startup’s First Customer Success Lead“.

Baremetrics Lea LeBlanc dives into (Customer Success relevant) Pirate Metrics in — “AARRR Metrics Framework: What Is It and How To Use It“.

Growth Manager at Turkcell, Çağlar Laledemir, looks at — “Measuring Retention, Churn and Acquisition with Python“.

SaaStr CEO, Jason Lemkin discusses the need to recruit into your CS function early in — “Customer Success Is A Single Digit Hire“.

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