Customer Success Roundup for the 17th January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• James Ker-Reid of Sales for Startups interviews mParticle’s Karen Gallantry about
  • “Closing the Gap Between Sales and Customer Success“.
• Joriz De Guzman of Cornerstone OnDemand reviews Peter Fader and Sarah Toms’ 2018 Customer Success book in
  • “Not All Customers Are the Same: Takeaways From The Customer-Centricity Playbook“.
• Customer Success Operations Specialist with Appcues, Ky Winborn outlines
  • “The 4 Customer Retention Metrics You Should Be Measuring Now“.
• VOZIQ’s Vasudeva Akula details some
  • “Proven Strategies That Will Plug the Leaky Bucket of Customer Revenue“.
• VP of Customer and Market Insights at Salesforce, Karen Mangia lists
  • “The Top 5 Factors Driving Customer Success Growth“.
• Jeremy Korst, President of GBH Insights, asks (and answers)
  • “Are Your Acquisition Efforts the Root of Your Retention Issue?“.