Customer Success Roundup for the 17th July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Intercom’s Nicole Rashied lists
  • “The Top Books Every Customer Success Manager Should Read“.
• Dominique Jackson of Baremetrics explain
  • “How to Create Cancellation Surveys That Get a Response“.
• Built In’s Brian Nordli outlines
  • “5 Ways to Improve Your Customer Onboarding“.
• Cassie Young, Partner at Primary Venture Partners, details
  • “5 Internal Processes to Increase Customer Retention“.
• Nethunt CRM’s Anna Pozniak dives into
  • “Maintaining a Consistent Customer Base: How to Reduce Crisis-Driven Product Churn“.
• SaaStr’s Jason Lemkin looks at
  • “The 1 Simple Test to Know If You’ve Hired a Real VP of Product or Customer Success … Or Not“.